CrispCustomer messaging platform with live chat, AI chatbot, and shared inbox, including a free plan.
Overall score
How it is scored84 /100
Strong
- Pricing
- Freemium · from $45/mo
- Members
- No reviews yet
- Maker
- —
- Website
- crisp.chat
- 80Strong
Ease of use
- —Not rated
Output quality
- 69Fair
Value
- —Not rated
Privacy
- 89Excellent
Features
- 84Strong
Integrations
- 97Excellent
Platforms
- —Not rated
Momentum
At a glance
- StrengthFree plan includes basic chat for two agents
- StrengthMulti-channel inbox covers many support channels
- WatchChatbot features require a paid plan
- WatchReporting is limited compared to dedicated help desks
Every facetof Crisp.
Eight facets, one tool. Turn it around and see where it cracks.
84 /100
Integrations
Documented integrations, and whether there is an API.
About
Crisp is a customer messaging platform that brings live chat, email, and social messages into a shared inbox for the support team. It includes a chatbot builder, knowledge base, co-browsing, and a CRM for tracking contacts. Crisp targets startups and small to mid-size businesses that want a multi-channel inbox with a chatbot and a permanent free plan covering basic chat for two agents.
Features
- Live chat widget
- Shared team inbox
- Chatbot flow builder
- Knowledge base articles
- Co-browsing for support sessions
- CRM contact tracking
- Mobile apps for agents
Best for
- Startups that need a multi-channel inbox on a budget
- Teams wanting live chat, chatbot, and email in one place
- Small teams starting with a free plan
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Reviews
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FAQ
- What is Crisp?
- Crisp is a customer messaging platform that brings live chat, email, and social messages into a shared inbox for the support team. It includes a chatbot builder, knowledge base, co-browsing, and a CRM for tracking contacts. Crisp targets startups and small to mid-size businesses that want a multi-channel inbox with a chatbot and a permanent free plan covering basic chat for two agents.
- Is Crisp free?
- Crisp has a free plan, with paid plans for more usage and features.
- What can I use Crisp for?
- Crisp is listed for customer support.
How it is scored
Every facet comes from what this listing records, by the same rule for every tool. A facet the listing has nothing to go on is shown as not rated, and the overall score needs at least 4 rated facets.
Ease of use
From the skill level the tool is built for.
Output quality
Average member rating, once three or more reviews are in.
Value
Free plan, trial and the cheapest paid plan's price.
Privacy
Self-hosting, on-device processing and stated data use.
Features
How many distinct capabilities the listing records.
Integrations
Documented integrations, and whether there is an API.
Platforms
Web, desktop, mobile, browser extension, API.
Momentum
Editorial popularity plus member upvotes.