FreshdeskHelp desk with AI ticket automation, chatbots, and a free plan for small support teams.
Overall score
How it is scored84 /100
Strong
- Pricing
- Freemium
- Members
- No reviews yet
- Maker
- —
- Website
- freshdesk.com
- 80Strong
Ease of use
- —Not rated
Output quality
- 77Strong
Value
- —Not rated
Privacy
- 89Excellent
Features
- 96Excellent
Integrations
- 77Strong
Platforms
- —Not rated
Momentum
At a glance
- StrengthFree plan for unlimited agents with basic features
- StrengthGradual pricing tiers make growth affordable
- WatchAI and automation features are on higher-priced tiers
- WatchInterface can feel dated compared to newer tools
Every facetof Freshdesk.
Eight facets, one tool. Turn it around and see where it cracks.
96 /100
Integrations
Documented integrations, and whether there is an API.
About
Freshdesk is a help desk platform from Freshworks that centralizes support tickets from email, phone, chat, and social into a shared inbox. Its AI features include Freddy AI for auto-categorizing tickets, suggesting replies, and running a support chatbot. Freshdesk stands out for offering a functional free plan for small teams and a gradual upgrade path as the team grows. It integrates with other Freshworks products for CRM and sales.
Features
- Multi-channel ticket management (email, phone, chat, social)
- Freddy AI for ticket categorization and reply suggestions
- Chatbot builder for websites
- SLA policies and escalation rules
- Knowledge base and help center
- Automation workflows
- Reporting and analytics
Best for
- Small teams wanting a free help desk to start
- Growing businesses that want gradual feature upgrades
- Teams in the Freshworks ecosystem needing CRM and support integration
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Reviews
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FAQ
- What is Freshdesk?
- Freshdesk is a help desk platform from Freshworks that centralizes support tickets from email, phone, chat, and social into a shared inbox. Its AI features include Freddy AI for auto-categorizing tickets, suggesting replies, and running a support chatbot. Freshdesk stands out for offering a functional free plan for small teams and a gradual upgrade path as the team grows. It integrates with other Freshworks products for CRM and sales.
- Is Freshdesk free?
- Freshdesk has a free plan, with paid plans for more usage and features.
- What can I use Freshdesk for?
- Freshdesk is listed for customer support.
How it is scored
Every facet comes from what this listing records, by the same rule for every tool. A facet the listing has nothing to go on is shown as not rated, and the overall score needs at least 4 rated facets.
Ease of use
From the skill level the tool is built for.
Output quality
Average member rating, once three or more reviews are in.
Value
Free plan, trial and the cheapest paid plan's price.
Privacy
Self-hosting, on-device processing and stated data use.
Features
How many distinct capabilities the listing records.
Integrations
Documented integrations, and whether there is an API.
Platforms
Web, desktop, mobile, browser extension, API.
Momentum
Editorial popularity plus member upvotes.