TidioLive chat and AI chatbot platform for small businesses, with a free tier and easy website setup.
Overall score
How it is scored81 /100
Strong
- Pricing
- Freemium · from $24.17/mo
- Members
- No reviews yet
- Maker
- —
- Website
- tidio.com
- 80Strong
Ease of use
- —Not rated
Output quality
- 77Strong
Value
- —Not rated
Privacy
- 82Strong
Features
- 90Excellent
Integrations
- 77Strong
Platforms
- —Not rated
Momentum
At a glance
- StrengthFree plan to get started
- StrengthQuick installation on common website platforms
- WatchAI conversation limits are low on cheaper plans
- WatchReporting is limited compared to enterprise help desks
Every facetof Tidio.
Eight facets, one tool. Turn it around and see where it cracks.
90 /100
Integrations
Documented integrations, and whether there is an API.
About
Tidio combines live chat, an AI chatbot named Lyro, and email support in a single platform aimed at small and mid-size businesses. Lyro is trained on a company's FAQ and support content to answer routine questions around the clock. The widget installs on most website builders and ecommerce platforms within minutes, and Tidio offers a free plan that covers basic live chat and a limited number of AI conversations.
Features
- Lyro AI chatbot trained on your support content
- Live chat widget
- Email support management
- Visitor tracking
- Canned responses and automation
- Mobile app for agents
Best for
- Small businesses that need a chatbot on their website without technical setup
- Ecommerce teams handling order and returns questions
- Teams starting on a free plan before scaling
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Reviews
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FAQ
- What is Tidio?
- Tidio combines live chat, an AI chatbot named Lyro, and email support in a single platform aimed at small and mid-size businesses. Lyro is trained on a company's FAQ and support content to answer routine questions around the clock. The widget installs on most website builders and ecommerce platforms within minutes, and Tidio offers a free plan that covers basic live chat and a limited number of AI conversations.
- Is Tidio free?
- Tidio has a free plan, with paid plans for more usage and features.
- What can I use Tidio for?
- Tidio is listed for customer support.
How it is scored
Every facet comes from what this listing records, by the same rule for every tool. A facet the listing has nothing to go on is shown as not rated, and the overall score needs at least 4 rated facets.
Ease of use
From the skill level the tool is built for.
Output quality
Average member rating, once three or more reviews are in.
Value
Free plan, trial and the cheapest paid plan's price.
Privacy
Self-hosting, on-device processing and stated data use.
Features
How many distinct capabilities the listing records.
Integrations
Documented integrations, and whether there is an API.
Platforms
Web, desktop, mobile, browser extension, API.
Momentum
Editorial popularity plus member upvotes.