What is Tidio used for?

Tidio is used for managing your inbox, building chatbots for your website, answering customer support and automating repetitive tasks. On AIToolMaps it ranks #9 of 18 for answering customer support.

Yes. Tidio has a free plan, and paid plans start at $24.17 per month.

Does Tidio have an API?

Yes. Tidio offers an API, so developers can use it from their own code.

What are the best alternatives to Tidio?

The closest alternatives are Crisp, Lindy and Intercom, which do most of the same jobs. Crisp is the closest one with a free plan.

Tidio

Customer service platform with an AI agent, live chat, and sales automation for online businesses.

✓ Verified against tidio.com · Nov 4, 2026Free tier · from $24.17/moWeb

Visit tidio.com

The Tidio home page — Captured from tidio.com on Nov 4, 2026

What it does

Tidio is an AI tool for managing your inbox, building chatbots for your website and answering customer support. It has a free plan, and paid plans start at $24.17 per month.

Tidio is a web-based customer service and sales platform that combines an AI agent, live chat, ticketing, and automated chat flows. It is aimed at small and growing online businesses, especially ecommerce teams that handle questions across a website chat widget, email, and messaging channels. The AI agent, Lyro, uses a company's website, help center, and product catalog to answer common questions and can perform tasks such as order updates or lead qualification through connected systems. When a question falls outside its knowledge, it routes the conversation to a person with context attached. Flows add proactive messages, cart recovery prompts, and other automated paths, while a shared inbox and ticketing tools let staff take over and manage follow-up. Sales and lead attribution reports show what conversations produced. Tidio offers a free-forever plan and a 7-day free trial on paid plans. Paid plans start at $24.17 per month, with quotas for billable conversations and AI conversations. The platform is web-based and offers an OpenAPI plus integrations.

AI agent grounded in company content
Shared multichannel inbox
Ticketing and conversation assignment
No-code Flows automation
Proactive sales and cart-recovery prompts
Conversation-level sales attribution
OpenAPI and app integrations
Web-based chat widget and admin

Verified facts

Each row links to the page we checked it on.

API	Yes, OpenAPI	tidio.com	✓ Nov 4, 2026
Free plan	Yes, free plan forever	tidio.com	✓ Nov 4, 2026
Free trial	Yes, 7 days	tidio.com	✓ Nov 4, 2026
Paid plans from	$24.17 per month	tidio.com	✓ Nov 4, 2026
Platforms	Web	tidio.com	✓ Nov 4, 2026
Pricing	Free plan plus paid plans	tidio.com	✓ Nov 4, 2026

Tidio pricing in detail →

What you can do with it

Managing your inbox#4 of 5 Building chatbots for your website#8 of 11 Answering customer support#9 of 18 Automating repetitive tasks#23 of 31

Good at

AI agent answers from company data and hands off to staff
Combines live chat, email, messaging, and ticketing in one inbox
OpenAPI and integrations for connecting other systems

Watch out for

Monthly billable conversation and AI conversation quotas apply on paid plans
Higher usage and custom limits require a custom plan or sales contact
Some options, such as removing Tidio branding, are paid add-ons

Common questions

What is Tidio used for?: Tidio is used for managing your inbox, building chatbots for your website, answering customer support and automating repetitive tasks. On AIToolMaps it ranks #9 of 18 for answering customer support.
Is Tidio free?: Yes. Tidio has a free plan, and paid plans start at $24.17 per month.
What platforms does Tidio run on?: Tidio runs on Web.
Does Tidio have an API?: Yes. Tidio offers an API, so developers can use it from their own code.
What are the best alternatives to Tidio?: The closest alternatives are Crisp, Lindy and Intercom, which do most of the same jobs. Crisp is the closest one with a free plan.

Reviews

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Listing history

Nov 4, 2026Checked against tidio.com
Oct 4, 2026Listed