Yes. Freshdesk has a free plan, and paid plans start at $19 per month.

What platforms does Freshdesk run on?

Freshdesk runs on Web, iOS and Android.

Does Freshdesk have an API?

Yes. Freshdesk offers an API, so developers can use it from their own code.

What are the best alternatives to Freshdesk?

The closest alternatives are Intercom, Zendesk and Notion, which do most of the same jobs. Notion is the closest one with a free plan.

Freshdesk

Freshdesk is a customer service helpdesk with ticketing, shared inboxes, and AI agents for support teams.

✓ Verified against freshdesk.com · Nov 4, 2026Free trial · from $19/moWeb · iOS · Android

Visit freshdesk.com

What it does

Freshdesk is an AI tool for building a team knowledge base, answering customer support and automating repetitive tasks. It has a free plan, and paid plans start at $19 per month.

Freshdesk is customer service software from Freshworks that brings ticketing, a shared inbox, a customer portal, and AI support tools into one place. It is aimed at support and helpdesk teams that handle incoming requests and want a structured way to manage them. Teams use it to collect customer messages, assign and track tickets, collaborate on replies, and publish self-service answers in a knowledge base. The product includes Freddy AI Agent, which can work on email conversations and take actions toward resolving them, and Freddy AI Copilot, which assists human agents. Freshdesk can connect to business apps, and MCP connections let teams bring customer data into everyday support workflows. Freshdesk is sold on paid plans billed per agent per month. Pricing starts at $19 per agent per month when billed annually. A 14-day free trial is available, and buyers can choose among Growth, Pro, and Enterprise plans, which add more AI and helpdesk features as the tier rises.

Shared team inbox
Ticket assignment and tracking
Customer portal and knowledge base
Freddy AI Agent for email support
Freddy AI Copilot for agents
Multilingual helpdesk
Reporting and dashboards
App and MCP integrations

Verified facts

Each row links to the page we checked it on.

Free trial	Yes, 14 days	freshworks.com	✓ Nov 4, 2026
Paid plans from	$19 per agent per month, billed annually	freshworks.com	✓ Nov 4, 2026
Pricing	Paid plans billed per agent per month	freshworks.com	✓ Nov 4, 2026

Freshdesk pricing in detail →

What you can do with it

Building a team knowledge base#1 of 6 Answering customer support#5 of 18 Automating repetitive tasks#21 of 31

Good at

Combines ticketing, shared inbox, and AI support in one product
AI agent can work on and resolve email conversations
Includes a customer portal and knowledge base
14-day free trial available

Watch out for

Paid plans are billed per agent, so cost grows with the support team
AI agent sessions beyond the included amount require add-on purchases
Advanced AI and administration features are on higher-priced plans

Common questions

What is Freshdesk used for?: Freshdesk is used for building a team knowledge base, answering customer support and automating repetitive tasks. On AIToolMaps it ranks #1 of 6 for building a team knowledge base.
Is Freshdesk free?: Yes. Freshdesk has a free plan, and paid plans start at $19 per month.
What platforms does Freshdesk run on?: Freshdesk runs on Web, iOS and Android.
Does Freshdesk have an API?: Yes. Freshdesk offers an API, so developers can use it from their own code.
What are the best alternatives to Freshdesk?: The closest alternatives are Intercom, Zendesk and Notion, which do most of the same jobs. Notion is the closest one with a free plan.

Reviews

No reviews yet

Listing history

Nov 4, 2026Checked against freshdesk.com
Oct 4, 2026Listed