Zendesk

What it does

Zendesk is an AI tool for building a team knowledge base, answering phone calls and answering customer support. Paid plans start at $19 per month, with a free trial.

Zendesk is a customer service platform that brings email, messaging, live chat, phone, social channels, and a help center into one system. Support teams use it to manage tickets, answer customer requests, and automate repeated work with AI agents. It also serves contact centers and internal employee service teams that need a shared place for requests and knowledge. Omnichannel routing assigns them to agents based on availability, capacity, skills, and priority. AI agents can resolve requests and carry out back-end tasks, while knowledge tools unify content for both AI and human agents. Admins can set up automations, build action flows that connect Zendesk to other systems, and create apps without code. Prebuilt dashboards and an admin copilot support reporting and day-to-day administration. Paid plans start at $19 per agent per month, billed yearly. The entry-level Support Team plan covers email, ticketing, routing, dashboards, and prewritten responses. AI agents and a knowledge base are included from the Suite Team plan upward. A 14-day free trial is available.

• AI agents for customer service
• Email, messaging, live chat, phone, and social ticketing
• Omnichannel ticket routing
• Knowledge base and help center
• Prebuilt analytics dashboards
• Admin copilot
• REST APIs and SDKs

What you can do with it

Listing history

1. Nov 4, 2026Checked against zendesk.com
2. Oct 4, 2026Listed