Botpress
Build AI support agents that resolve tickets and take actions like refunds, without code.
✓ Verified against botpress.com · Nov 4, 2026Free tier · from $150/moWeb · API
What it does
Botpress is an AI tool for building chatbots for your website, answering customer support and automating workflows between apps. It has a free plan, and paid plans start at $150 per month.
Botpress is a platform for building AI agents that handle customer support conversations and carry out the work behind them, such as refunds, account changes, order corrections and escalations. It pairs agent-building tools with Botpress Desk, a ticket management system, and it can also run on top of a helpdesk a company already uses instead of replacing it. It is aimed at support and operations teams that want routine and multi-step tickets handled without a person, while keeping a clear route to a human when a case needs judgment. Agents can be created by describing the job in plain language through Botpress Viber, on a drag-and-drop canvas in Botpress Studio, or in code with the TypeScript ADK. Teams point agents at knowledge sources such as help center articles and files, connect integrations and HTTP or MCP tools so the agent can act, and set escalation rules that pass conversation history and account details to a person. Agents publish to Webchat and to messaging channels, and the Botpress Cloud API and Webchat embed are available to developers. The free plan covers 100 conversations per month. Paid plans start at $150 per month, billed annually, and add whitelabel webchat, a help center on a custom domain, live chat support, teams with routing and permissions, and team-level analytics. Enterprise pricing is quoted per company.
- Prompt-based agent building with Botpress Viber
- Drag-and-drop Studio canvas
- TypeScript ADK for code-based agents
- Knowledge bases from sites, FAQs and files
- Escalation rules and human handoff
- Integrations, HTTP requests and MCP tools
- Botpress Desk ticket management
- Webchat embed and Botpress Cloud API
Verified facts
Each row links to the page we checked it on.| API | Yes, Botpress Cloud API | botpress.com | ✓ Nov 4, 2026 |
|---|---|---|---|
| Free plan | Yes, 100 conversations per month | botpress.com | ✓ Nov 4, 2026 |
| Paid plans from | $150 per month, billed annually | botpress.com | ✓ Nov 4, 2026 |
| Platforms | Web (Webchat) and API | botpress.com | ✓ Nov 4, 2026 |
| Pricing | Free plan plus paid plans | botpress.com | ✓ Nov 4, 2026 |
What you can do with it
Good at
- Agents can take actions, not only answer questions
- Runs alongside an existing helpdesk or as a standalone desk
- Several ways to build: conversation, visual canvas, or code
- Webchat embedding and a Cloud API for developers
Watch out for
- Free plan stops at 100 conversations per month with no top-ups
- Conversation packs do not roll over, and pack auto-recharge cannot be switched off
- Voice channel is offered only on the Enterprise tier
Common questions
- What is Botpress used for?
- Botpress is used for building chatbots for your website, answering customer support, automating workflows between apps and building AI agents. On AIToolMaps it ranks #1 of 11 for building chatbots for your website.
- Is Botpress free?
- Yes. Botpress has a free plan, and paid plans start at $150 per month.
- What platforms does Botpress run on?
- Botpress runs on Web and API.
- Does Botpress have an API?
- Yes. Botpress offers an API, so developers can use it from their own code.
- What are the best alternatives to Botpress?
- The closest alternatives are Relevance AI, Zapier and Crisp, which do most of the same jobs. Relevance AI is the closest one with a free plan.
Reviews
No reviews yetListing history
- Nov 4, 2026Checked against botpress.com
- Oct 4, 2026Listed